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Terms & Policies

Privacy Policy

Last updated: July 13, 2026 at 4:41 PM EDT

Powderhouse ("we," "us," or "the School") is a tuition-free lab school, and we take protecting your information seriously — especially because we work with students. This policy explains what we collect, how we use it, when we share it (and when we don't), and the rights you have.

It applies to everyone who interacts with us: students, parents and guardians, staff, volunteers, community partners, prospective families, and website visitors.

What we collect

About students:

  • Name and date of birth
  • Contact info (address, phone, email)
  • Educational records, academic progress, and attendance
  • Health or medical information we need to support you
  • IEPs, if you have one
  • Emergency contacts
  • Photos or videos from school activities (with consent)

About parents and guardians:

  • Name, contact info, and relationship to the student
  • Emergency contact details
  • Financial information, if it's relevant to a program

From our website:

  • Basic technical data — IP address, browser, device, and pages visited — collected automatically through cookies and analytics tools. You can control cookies in your browser, though some features may stop working.

How we use it

We use your information to:

  • Run the school and provide education
  • Track progress and attendance
  • Communicate with you and your family
  • Keep students safe
  • Process enrollment and answer questions
  • Send important updates
  • Follow education laws and regulations

When we share it — and when we don't

We do not sell your personal information, and we do not share it with third parties or affiliates for marketing or promotional purposes.

We share information only when there's a real need:

  • With service providers who help us run the school, under strict confidentiality agreements
  • With government agencies when the law requires it
  • With emergency services when someone's safety is at stake
  • With another school if you transfer (with your consent)
  • In anonymized form — with identifying details removed — to research and improve education

Your text-message information gets extra protection, described in Text Messaging below.

How we keep it safe

  • Encryption of sensitive information
  • Secure servers, firewalls, and strict access controls
  • Regular security checks and staff privacy training
  • Secure disposal when information is no longer needed
  • A plan for responding if something goes wrong

Your rights

We follow FERPA (a federal law protecting student education records) and applicable state privacy laws. You have the right to:

  • See your education records and ask us to correct them
  • Decide, in writing, when your information can be shared
  • Opt out of "directory information" sharing (basic details a school can otherwise share, like name or grade level)
  • Ask us to delete personal information, where the law allows
  • File a complaint if you think we've gotten something wrong

Parents can review, correct, or request deletion of their child's records, and we ask for parental consent before releasing student information.

Students under 13: We follow COPPA (a federal law protecting children's privacy online). We collect information about children under 13 only with a parent or guardian's consent, and parents can review, delete, or stop further collection anytime.

Text Messaging (SMS)

Powderhouse texts students and families to stay in touch about school. Some texts come straight from our staff; some (like reminders or announcements) are sent automatically — but they're always from Powderhouse and always about school. We never send ads, and we never sell or share your phone number. For the complete program terms, see our Text Messaging Terms.

What we text about: scheduling meetings, visits, and interviews; attendance, pickup, and reminders; school announcements and updates; answers to your questions; and emergencies. We only text people who gave us their number and said yes — never numbers bought from anyone else, and never marketing.

Signing up: You opt in by entering your mobile number and checking the consent box on our interest form or family intake form. Checking that box means you agree to get texts from Powderhouse. If you're under 18, a parent or guardian opts in with you.

How often, and when: How often we text varies, depending on what's happening. We usually text during the day (about 9:00 AM–6:00 PM); urgent messages may come outside those hours.

Cost: Message and data rates may apply, depending on your phone plan. Powderhouse isn't responsible for charges from your carrier.

Stopping or getting help:

  • To stop: reply STOP to any text and we'll stop texting that number. (You can also email us@powderhouse.org.)
  • For help: reply HELP, or reach us at us@powderhouse.org or 617.800.6992.

If you opt out, we may not be able to reach you quickly about time-sensitive things.

We protect your number:

  • We will not share, sell, rent, or trade your mobile number or your text opt-in information with any third parties or affiliates for marketing or promotional purposes — ever.
  • The only place your number goes is the service that delivers our texts (our messaging provider), and only so your messages reach you.
  • Your texts are treated as confidential school records, stored securely, and read only by authorized Powderhouse staff.

If you're under 18: we need a parent or guardian to give permission before we collect a minor's number and text them, and to help set it up.

Changes to this policy

We may update this policy from time to time. If we make a significant change, we'll let families know through our usual channels.

Questions?

Powderhouse Privacy Officer 339R Summer Street, Somerville, MA 02144 us@powderhouse.org · 617.800.6992

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